Focus Problem

Hi, A new user here. So far, everything works well except…focus.

I can not get the unit to focus farther than 5 to 6 inches from the lens. I’m using the standard lens.
I took it all apart and cleaned with iso alcohol as instructed. This did not fix focus problem. It seems
that I can’t get the lens close enough to the sensor, though I’ve twisted the lens down as hard as I dare.

any suggestions?

Bill R.
Lakewood, CO, USA

This is a known issue with some lens mounts, please send us an email and we’ll send you a replacement.

Where did you buy the camera from? We don’t let H7 models from our factory out without being focused. It should not be possible to hit this issue with the latest model. Yes, we had a case of bad lens mounts go out a while back but this should have been fixed by now…