Openmv does not work

My OpenMV keeps flashing colored lights after connecting to the computer.
And it cannot run programs in the IDE, cannot write programs in.
I try to format the file system or refresh the firmware, but it does not work.

There is an ERROR.LOG. It shows that “FATAL ERROR:Failed to init sensor, error:-2”

Hi, that’s a fatal error and it should not have made it out of the factory with that error. Can you verify it’s getting enough power? I.e. no damage to the USB cable? If so, can you email us a receipt with info about where you bought the camera from?

I have been using it for a few months. It may have been damaged during my use.
Now I have bought a new one.