Hello, I am planning to use openMV as a standard for the industrial machinery we supply, please let me know if the cam experiences any damage or it turns faulty after some time, what are the service options available to me in India? and also, please let me know what are the official guaranties(related to its lifetime, replacement or services) I can provide on behalf of my company or the openMV provides to me for the cam. thank you.
Hi HMT,
There’s no warranty on the devices, as customers deploy them in various situations, with sometimes questionable electronic connections that can damage them. OpenMV cams do not generally fail unless exposed to catastrophic ESD events and/or being overvolted. There are no moving parts on the system… so, to destroy them, you have to violate one of the above. Both of these issues can easily be mitigated by isolating the camera inside an enclosure and making sure it’s not exposed to overvolting.
We have the following refund policy: Refund Policy – OpenMV.