Single screenshot on camera then malfunction

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peter_klem
Posts: 3
Joined: Mon Sep 14, 2020 1:53 pm

Single screenshot on camera then malfunction

Postby peter_klem » Mon Sep 14, 2020 2:43 pm

Hello,
I just purchased an H7 device and am struggling to get it working. The main.py script is working as intended, however when I try to run the program takes a single screenshot, then appears to crash. The connection between the device and the computer is reset, and the board will not work until the connection is reset. I get the error "Error: A device attached to the system is not functioning.!" in the IDE and "USB device not recognized" in a Windows popup. Do you have any idea what is going on here? I am relatively new and cannot find any information in the docs regarding this. Thanks in advance
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kwagyeman
Posts: 4436
Joined: Sun May 24, 2015 2:10 pm

Re: Single screenshot on camera then malfunction

Postby kwagyeman » Mon Sep 14, 2020 6:44 pm

Sound like it's damaged. Can you update the firmware on the board first?
Nyamekye,
peter_klem
Posts: 3
Joined: Mon Sep 14, 2020 1:53 pm

Re: Single screenshot on camera then malfunction

Postby peter_klem » Tue Sep 15, 2020 10:31 am

I have tried to update the firmware multiple times. Still the same problem. I have also tried with different USB cables and different PC's as well.
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kwagyeman
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Joined: Sun May 24, 2015 2:10 pm

Re: Single screenshot on camera then malfunction

Postby kwagyeman » Tue Sep 15, 2020 12:26 pm

Where did you buy it from?
Nyamekye,
peter_klem
Posts: 3
Joined: Mon Sep 14, 2020 1:53 pm

Re: Single screenshot on camera then malfunction

Postby peter_klem » Tue Sep 15, 2020 1:25 pm

Bought from Sparkfun
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kwagyeman
Posts: 4436
Joined: Sun May 24, 2015 2:10 pm

Re: Single screenshot on camera then malfunction

Postby kwagyeman » Tue Sep 15, 2020 2:04 pm

Okay, buy another from them. Then send us the receipt and a paypal link to send a refund to.
Nyamekye,

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