Connectivity issues

Discussion related to "under the hood" OpenMV topics.
Melan
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Joined: Tue Aug 06, 2019 9:09 am

Connectivity issues

Postby Melan » Tue Aug 06, 2019 9:12 am

Hello, I encountered such a problem. I received a board with a damaged lens, I replaced it with another one, since I ordered several lenses. When connected via usb, the scripts from the examples do not start, and the LED flashes white. At the same time, such an error is written in the device’s memory, FATAL ERROR: Failed to init sensor, error: -2. Please help with this problem.
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kwagyeman
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Re: Connectivity issues

Postby kwagyeman » Tue Aug 06, 2019 1:31 pm

Hi, the unit is damaged. Can you email us with the receipt of where you bought it from?
Nyamekye,
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iabdalkader
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Re: Connectivity issues

Postby iabdalkader » Tue Aug 06, 2019 8:51 pm

Did it work before replacing the lens ? And did you remove the sensor from the camera or just replace the lens without removing the sensor ? If you removed the sensor, make sure it's making full contact.
Melan
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Joined: Tue Aug 06, 2019 9:09 am

Re: Connectivity issues

Postby Melan » Wed Aug 07, 2019 2:55 pm

kwagyeman wrote:
Tue Aug 06, 2019 1:31 pm
Hi, the unit is damaged. Can you email us with the receipt of where you bought it from?
I bought it in your srtore 3 weeks ago.
Melan
Posts: 15
Joined: Tue Aug 06, 2019 9:09 am

Re: Connectivity issues

Postby Melan » Wed Aug 07, 2019 2:56 pm

iabdalkader wrote:
Tue Aug 06, 2019 8:51 pm
Did it work before replacing the lens ? And did you remove the sensor from the camera or just replace the lens without removing the sensor ? If you removed the sensor, make sure it's making full contact.
I just replaced the lens, and didnt work with lens that was damaged
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iabdalkader
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Re: Connectivity issues

Postby iabdalkader » Wed Aug 07, 2019 3:32 pm

Just to be clear, when you received the camera it was Not working ? And what do you mean by damaged ? Can you send us some photos of the lens and camera to openmv@openmv.io
Melan
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Joined: Tue Aug 06, 2019 9:09 am

Re: Connectivity issues

Postby Melan » Tue Aug 13, 2019 4:02 am

iabdalkader wrote:
Wed Aug 07, 2019 3:32 pm
Just to be clear, when you received the camera it was Not working ? And what do you mean by damaged ? Can you send us some photos of the lens and camera to openmv@openmv.io
Yes, it was not working, lens was squashed and probably lens damaged the module under the lens. I sent the photo to openmv@openmv.io.
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kwagyeman
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Re: Connectivity issues

Postby kwagyeman » Wed Aug 14, 2019 11:56 am

Hi, I didn't get an email yet.
Nyamekye,
Melan
Posts: 15
Joined: Tue Aug 06, 2019 9:09 am

Re: Connectivity issues

Postby Melan » Thu Aug 15, 2019 2:21 am

kwagyeman wrote:
Wed Aug 14, 2019 11:56 am
Hi, I didn't get an email yet.
I sent again from email nppuniversal@gmail.com
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kwagyeman
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Re: Connectivity issues

Postby kwagyeman » Thu Aug 15, 2019 12:17 pm

Got it.
Nyamekye,
Melan
Posts: 15
Joined: Tue Aug 06, 2019 9:09 am

Re: Connectivity issues

Postby Melan » Fri Aug 16, 2019 2:27 am

kwagyeman wrote:
Thu Aug 15, 2019 12:17 pm
Got it.
Thank you for help

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