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Connectivity issues

Posted: Tue Aug 06, 2019 9:12 am
by Melan
Hello, I encountered such a problem. I received a board with a damaged lens, I replaced it with another one, since I ordered several lenses. When connected via usb, the scripts from the examples do not start, and the LED flashes white. At the same time, such an error is written in the device’s memory, FATAL ERROR: Failed to init sensor, error: -2. Please help with this problem.

Re: Connectivity issues

Posted: Tue Aug 06, 2019 1:31 pm
by kwagyeman
Hi, the unit is damaged. Can you email us with the receipt of where you bought it from?

Re: Connectivity issues

Posted: Tue Aug 06, 2019 8:51 pm
by iabdalkader
Did it work before replacing the lens ? And did you remove the sensor from the camera or just replace the lens without removing the sensor ? If you removed the sensor, make sure it's making full contact.

Re: Connectivity issues

Posted: Wed Aug 07, 2019 2:55 pm
by Melan
kwagyeman wrote:
Tue Aug 06, 2019 1:31 pm
Hi, the unit is damaged. Can you email us with the receipt of where you bought it from?
I bought it in your srtore 3 weeks ago.

Re: Connectivity issues

Posted: Wed Aug 07, 2019 2:56 pm
by Melan
iabdalkader wrote:
Tue Aug 06, 2019 8:51 pm
Did it work before replacing the lens ? And did you remove the sensor from the camera or just replace the lens without removing the sensor ? If you removed the sensor, make sure it's making full contact.
I just replaced the lens, and didnt work with lens that was damaged

Re: Connectivity issues

Posted: Wed Aug 07, 2019 3:32 pm
by iabdalkader
Just to be clear, when you received the camera it was Not working ? And what do you mean by damaged ? Can you send us some photos of the lens and camera to openmv@openmv.io

Re: Connectivity issues

Posted: Tue Aug 13, 2019 4:02 am
by Melan
iabdalkader wrote:
Wed Aug 07, 2019 3:32 pm
Just to be clear, when you received the camera it was Not working ? And what do you mean by damaged ? Can you send us some photos of the lens and camera to openmv@openmv.io
Yes, it was not working, lens was squashed and probably lens damaged the module under the lens. I sent the photo to openmv@openmv.io.

Re: Connectivity issues

Posted: Wed Aug 14, 2019 11:56 am
by kwagyeman
Hi, I didn't get an email yet.

Re: Connectivity issues

Posted: Thu Aug 15, 2019 2:21 am
by Melan
kwagyeman wrote:
Wed Aug 14, 2019 11:56 am
Hi, I didn't get an email yet.
I sent again from email nppuniversal@gmail.com

Re: Connectivity issues

Posted: Thu Aug 15, 2019 12:17 pm
by kwagyeman
Got it.

Re: Connectivity issues

Posted: Fri Aug 16, 2019 2:27 am
by Melan
kwagyeman wrote:
Thu Aug 15, 2019 12:17 pm
Got it.
Thank you for help